Job Description

• Engage with product, architects, developers, Certification, Project management, Operations & Infrastructure teams from the start of the SDLC phase.
• Become subject matter expert for the assigned product verticals.
• Analyze complex systems from a reliability and resilience perspective.
• Run the production environment by monitoring availability and taking a holistic view of system health
• Understanding the end-to-end product topology from infrastructure and application perspective.
• Identify sources of instability in large-scale distributed systems and drive operational excellence. Dive deep and understand every issue occurred and own them completely for end-to-end closure.
• Performing functional analysis of products by gathering and analyzing metrics from both operating systems and applications to assist in performance tuning and fault finding – integration/operational challenges.
• Performing code bug fixes in production and recommending any architectural improvements during issue/incident analysis.
• Work closely with development and product teams on suggesting new features and enhancements based on live issues.
• Drive down the burden of toil with tooling and automation to achieve operational efficiency and smoother customer experience.
• Technical consultancy for monitoring, incidents and problem management. Lead technical bridges and interact with both technical staff and management during the incident and change management process.
• Provide Level 3 on-call support (within working hours only, over weekends once in a quarter),
• Engage with tech and non-tech partners on regular basis to analyze functional and technical in-depth solutions.
• Understanding new changes in production systems and assessing its risk from application perspective for driving reliability and availability
• Have some level of network engineering understanding to assist in incident/issue triaging
• Provide guidance and technical expertise to junior team members.