AVP/ Manager, Murex Functional and Technical Support, Group Infrastructure & Platform Services
Job Description
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Job Responsibilities
- Work with other support team(s), ensuring the respective teams provide proactive, timely, effective and efficient support to users
- Participate in the support activities, and owns all issues and projects
- Ensure the team(s) adopt any operational workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
- Ensure control disciplines are followed within the team(s), e.g. change standards and release processes
- Ensure all issues are proactively managed – escalate issues as appropriate to necessary teams and management
- Analyse, identify the root cause, and route issues to proper teams and resolve issues and resolution to closure
- Create and provide Murex environment wherever necessary with Environment Team
- Participate in any Roll Swap activities or infrastructure related upgrade
Job Requirement
Job Requirements
- Degree in computer science/engineering or related disciplines.
- 5 to 9 years of hands on application support experience in the banking industry
- Independent, proactive and self-starter with excellent interpersonal and communication skills.
- Strong analytical and good problem solving skills.Ability to work in a fast-paced and team-oriented environment.
- Good functional and technical knowledge of MUREX and its MXML workflow, Datamart, Feeder and EOD reporting
Good to have
- Good understanding of ITIL methodology
- Experience in working with some of these technical platforms or programming languages - Unix, Oracle, Sybase, C++, and Scripting
