• Managing the end to end initiative plans, coordinating activities across all resources necessary to deliver the ServiceNow product initiatives including change management activities; within budget and time constraints. 
• Managing initiatives to the bank’s defined agile delivery framework, complying with the Governance Policy and the Project Management Standards, and ensuring staff working on the initiatives are aware and complying 
• Setup of the Monthly Business Review (MBR) and Preparing quality MBR materials (ToR, Packs, Minutes etc.), including coordinating and support of the ServiceNow CoE Tribe’s Quarterly Performance Review (QPR). 
• Managing the day-to-day running of mutliple initiatives and ensuring Scrum Masters execution against the AMP 
• Mitigating and resolving risks and issues which may impair delivery 
• Reporting RAG status to QPRs/ MBRs/FORCs 
• Ensuring Clarity is up to date including static data, status update including RAG status, key milestones, financials, risks, dependencies, issues and resource forecasts, and they are tracked & reported to the MBR/QPR 
• Ensuring that all submissions to committees (PED, Red packs, Closure Reports, Benefit Reports etc.) are of the right quality and are timely 
• Delivering the ServiceNow CoE initiative’s products and processes into BAU 
• Implementing initiative closure procedure 
• Compliance with the SDF Control Framework 

Stakeholder Management: 

• Manage stakeholder expectations and influence stakeholders in understanding risk and impacts, importance and priorities on demand identification, assessment, response and reporting 

Change Management: 

• Coordinate implementation and adoption of agreed initiatives across the function including training, communication and awareness with the ServiceNow Market Lead. 

People and Talent: 

Risk Management: 

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 

Governance: 

• Be the ‘Gate-Keeper’ of the ServiceNow CoE agile management process, ensures the governance of the process is followed by internal and external stakeholders. 

Regulatory & Business Conduct: 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. 
• Understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.