Job Description

We’re on a search for a Support Engineer, Senior with the following attributes:

· Customer Focus - You are dedicated to meeting customers’ expectations, and can establish and maintain effective customer relationship, gain their trust and respect.

· Problem Solving - You have the ability to uncover hidden problems, use rigorous methods to solve difficult problems with effective solutions and excels at honest analysis

· Dealing with Ambiguity / Adaptability. - You can effectively cope with change and uncertainty, and are comfortable when things are up in the air.

· Technical Learning - You are able to pick up technical things quickly, learning new skills and great at learning new products of the company

If you’ve also got other attributes that you’re really proud of, share them with us!

What’s in it for you:

· You’ll work in a great work environment, with a team that knows how to have fun while building a service that will be used, directly and indirectly, by millions of customers

· You’ll support customer needs by digging into customer support cases and operating in the latest tech stack environment – React.js and Node.js based services

· You’ll keep track of real customer problems and will be responsible for evaluating and prioritising them as a first liaison between the company and internal customers

· You’ll provide hands-on technical support and respond to tickets for various enterprise customers

· You’ll provide feedback to the engineering team and advise on solutions for environment performance and availability needs

· You will be surrounded by a talented pool of engineers and product managers that like to solve complex problems that impact society’s challenges

· You’ll work closely with team who designs, deploys and manages scalable software services on the cloud and on premise

· You’ll contribute to the team and organizational improvements in process and infrastructure