About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
 
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
 
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
 

Job Responsibilities

The Report Content and Print Operations Manager role is a permanent position responsible for the administration of the Output Management systems and management of UOB’s printing/enveloping vendor. The role is under the prerogative of Group Service Operations belonging to Group Infrastructure and Platform Services under Technology and Operations. Its primary responsibilities include the following:

Core Responsibilities

• Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
• Oversees the daily operational procedure for the printing/enveloping vendor.
• Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.
• Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.
• Identify, analyse, and recommend methods of problem resolution for the department and develop documentations for staff and management reference.
• Perform management of Output Management’s vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.
• Participate in audit and compliance review involving Output Management systems and print operations.
• Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor’s solvency and soundness.

Automation, Program Development, and Infrastructure Support

• Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.
• Develop and maintain existing scripts and programs to automate Output Management operational processes.
• Perform technical evaluation and analysis of existing and new systems and assess their potentials for automation/implementation.
• Continually improve the end to end infrastructure design and flow of the R2W system and printing/enveloping process by working with vendor, technical support and operation teams (internal and external)

Project Management

• Perform project management role on Output Management driven projects and initiatives.
• Participate in projects and initiatives requiring/involving Output Management support.