Job Detail

Senior Manager, E-Commerce


Job Description

  • Develop the growth roadmap for digital growth for the Consumer Business Group in consultation with several business units to integrate new products, promo schemes, self-service flows and enhance functionalities / improve online journeys, NPS and automation features.
  • Collaborate and drive business stakeholders to meet digital sales target and digital self-service adoption, influence offers and campaign strategy to maximize quality traffic and online conversion rate.
  • Engage with UX, Analytics and various stakeholders to develop wireframes, document user stories, process flows, develop A/B test plans to optimize conversions.
  • End to end management of online store platform
  • Monitor and optimize the performance of sales, on-site conversion (CVR), identify issues in drop-off
  • Support business partners and team to resolve production issues timely; be hands-on and proactive in finding solutions or patterns, coaching, and assisting team members to facilitate operational activities
  • Demonstrate day-to-day cross-functional leadership for managing business stakeholders

Job Requirement

  • Min 7 years of eCommerce/telco /a high performance environment (e.g., consumer experience in financial industry or top tier FinTech, eCommerce industries)
  • Min 5 years of management experience leading teams 
  • Extensive knowledge of digital sales processes, digital platforms, technical markets, pricing models, channels of distribution, technology trends, customer buying patterns and budgeting
  • Proven experience proven track record as a Digital channel owner with extensive experience in UX/UI design for eComm, project management and understanding of the disciplines required to drive traffic and conversion.
  • Experienced in developing Digital Go-to-market strategies
  • Deep understanding of markets, customers, and competitors to target needs and drive sales
  • Must have knowledge in digital media advertising, competitive strategies, product marketing and product management, platform management
  • Excellent communication skills in writing, presentation, negotiation and influencing
  • Ability to lead, to innovate, set strategy and drive result
  • Proficient in driving digital adoption and digital channels development
  • Aware of key industry trends, technologies in today global digital communication landscape

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