Senior Manager, E-Commerce
Job Description
- Develop the growth roadmap for digital growth for the Consumer Business Group in consultation with several business units to integrate new products, promo schemes, self-service flows and enhance functionalities / improve online journeys, NPS and automation features.
- Collaborate and drive business stakeholders to meet digital sales target and digital self-service adoption, influence offers and campaign strategy to maximize quality traffic and online conversion rate.
- Engage with UX, Analytics and various stakeholders to develop wireframes, document user stories, process flows, develop A/B test plans to optimize conversions.
- End to end management of online store platform
- Monitor and optimize the performance of sales, on-site conversion (CVR), identify issues in drop-off
- Support business partners and team to resolve production issues timely; be hands-on and proactive in finding solutions or patterns, coaching, and assisting team members to facilitate operational activities
- Demonstrate day-to-day cross-functional leadership for managing business stakeholders
Job Requirement
- Min 7 years of eCommerce/telco /a high performance environment (e.g., consumer experience in financial industry or top tier FinTech, eCommerce industries)
- Min 5 years of management experience leading teams
- Extensive knowledge of digital sales processes, digital platforms, technical markets, pricing models, channels of distribution, technology trends, customer buying patterns and budgeting
- Proven experience proven track record as a Digital channel owner with extensive experience in UX/UI design for eComm, project management and understanding of the disciplines required to drive traffic and conversion.
- Experienced in developing Digital Go-to-market strategies
- Deep understanding of markets, customers, and competitors to target needs and drive sales
- Must have knowledge in digital media advertising, competitive strategies, product marketing and product management, platform management
- Excellent communication skills in writing, presentation, negotiation and influencing
- Ability to lead, to innovate, set strategy and drive result
- Proficient in driving digital adoption and digital channels development
- Aware of key industry trends, technologies in today global digital communication landscape
Starhub
StarHub, listed on the SGX-ST, is Singapore's second largest info-communications company. Since our inception, we have grown into a full-fledged organisation offering a complete range of solutions over fixed, cable, mobile and internet platforms.
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