Job Detail

Senior Manager


Job Description

Develop, deliver, and assist in the People Capability Development for GBS Cash Operation – Malaysia 

The skill-sets essential for the role are: -

  • Experienced in Technical training Design, Delivery and Deployment tracking
  • Familiarity with Instructional Design, E learning content creation, Learning Management Systems like Saba
  • Good interpersonal skills and proven ability to work effectively in collaboration or solo to conduct Training Need Identification & Analysis , Design & Deliver training in person or virtual modes
  • Good presentation and documentation skills, adept in engaging facilitation
  • Develop and deliver training content unambiguously and with sufficient granularity & clarity. 

Knowledge, Skills, and Experience: 

  • A team player who enjoys working with people on all levels, as well as being able to work independently and under pressure to meet deadlines.
  • Good business acumen, personal integrity, and motivation.
  • Creativity and the ability to articulate concepts into training materials.
  • Good English language oral and written communication skills.
  • Good presentation and writing skills. 

Design / Develop Training Framework and Structure:

  • Arrange logistical set up for team and conduct training.
  • Design and develop training materials (e.g., slides, eLearning content, learning path creations , learning tracking ), consistently according to internal basic standards.
  • Review training materials with respective SME and incorporate feedback. 

Conduct Training

  • Conduct / facilitate new joiner onboarding- New Hire Training self or with SME’ s
  • Implement department specific training (product training).
  • Maintain usage of training environment for training implementation
  • Arrange for Risk Training, Risk team will perform the training. 

Evaluation of Training

  • Maintain training completion record.
  • Track department training mandate requirement.
  • Result tracking on implementation
  • Status completion training via SABA or diSCover. 

Contributes to

  • Training delivery and assistance in training implementation.
  • Track good ideas and best practices. 

To devise organizational training strategy, oversee its implementation and assess its outcomes.  Work across the 3 Hubs to get employees up to speed in both their specific vertical, and the overall needs of the department include enhancing employees’ skills, performance, productivity and quality of work.


  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
  • Draw an overall or individualized training and development plan that addresses needs and expectations
  • Deploy a wide variety of training methods
  • Conduct effective induction and orientation sessions
  • Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
  • Manage training budget
  • Provide opportunities for ongoing development
  • Resolve any specific problems and tailor training programs as necessary
  • Maintain a keen understanding of training trends, developments and best practices



  • Achieve the training turnaround standards and accuracy level as stipulated in the Service Level Agreement.
  • Meeting of own performance objectives and contribute in achieving the department’s objectives.
  • Coaching selected team members to achieve the desired level of productivity and competency.
  • Contributing ideas for improvement on knowledge, skills, etc. to team management.

Job Requirement




Grow Self – Applicable for all roles.

Action Oriented

Taking on new opportunities and tough challenges with a sense of urgency, energy and enthusiasm.


Building partnerships and working collaboratively with others to meet shared objectives.


Stepping up to address difficult issues and saying what needs to be said.

Customer Focus

Building strong customer relationships and delivering customer-centric solutions.

Instils Trust

Gaining the confidence and trust of others through honesty, integrity and authenticity.

Nimble Learning

Actively learning through experimentation when tackling new problems. Using both successes and failures as a learning factor

Grow Others - Applicable for all People Leader roles (as a minimum standard) and other roles where relevant.

Decision Quality

Making good and timely decisions that keep the organisation moving forward.


Develops Talent

Developing people to meet both their career goals and the organisation’s goals.


Drives Vision & Purpose

Painting a compelling picture of the vision and strategy that motivates others to action.


Gives Clarity and Guidance

Providing direction, delegating and removing obstacles to get work done.


Grow Bank – Applicable for all Managing Director roles (as a minimum standard) and other roles where relevant.

Manages Ambiguity

Operating effectively even when things are not certain or the way forward is not clear.


Strategic Mindset

Seeing ahead to future possibilities and translating them into breakthrough strategies.


UNIVERSAL TECHNICAL COMPETENCIES – Mandatory for all CP/SMR roles. Minimum level of “Core” expected for all People Leader roles.

Manage Conduct


Manage Risk


Manage People



Business Facilitation


Manage Change


Management of Frontline Risk


Business Governance & Support


Strategy & Business Model


Service Delivery & Operations


QUALIFICATIONS - training, licenses, memberships and certifications


  • Academic or Professional Education/Qualifications; University educated
  • Licenses and Certifications/accreditations; none additional
  • Professional Memberships; relevant memberships to be agreed
  • Bank training; none additional
  • Languages; English




Do the right thing: Be brave, be the change; Think client; Live with integrity

Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures

Better together: See more in others; How can I help? Build for the long term



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