Job Description

Develop, deliver, and assist in the People Capability Development for GBS Cash Operation – Malaysia 

The skill-sets essential for the role are: -

• Experienced in Technical training Design, Delivery and Deployment tracking
• Familiarity with Instructional Design, E learning content creation, Learning Management Systems like Saba
• Good interpersonal skills and proven ability to work effectively in collaboration or solo to conduct Training Need Identification & Analysis , Design & Deliver training in person or virtual modes
• Good presentation and documentation skills, adept in engaging facilitation
• Develop and deliver training content unambiguously and with sufficient granularity & clarity. 

Knowledge, Skills, and Experience: 

• A team player who enjoys working with people on all levels, as well as being able to work independently and under pressure to meet deadlines.
• Good business acumen, personal integrity, and motivation.
• Creativity and the ability to articulate concepts into training materials.
• Good English language oral and written communication skills.
• Good presentation and writing skills. 

Design / Develop Training Framework and Structure:

• Arrange logistical set up for team and conduct training.
• Design and develop training materials (e.g., slides, eLearning content, learning path creations , learning tracking ), consistently according to internal basic standards.
• Review training materials with respective SME and incorporate feedback. 

Conduct Training

• Conduct / facilitate new joiner onboarding- New Hire Training self or with SME’ s
• Implement department specific training (product training).
• Maintain usage of training environment for training implementation
• Arrange for Risk Training, Risk team will perform the training. 

Evaluation of Training

• Maintain training completion record.
• Track department training mandate requirement.
• Result tracking on implementation
• Status completion training via SABA or diSCover. 

Contributes to

• Training delivery and assistance in training implementation.
• Track good ideas and best practices. 

To devise organizational training strategy, oversee its implementation and assess its outcomes.  Work across the 3 Hubs to get employees up to speed in both their specific vertical, and the overall needs of the department include enhancing employees’ skills, performance, productivity and quality of work.

Responsibilities

• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
• Draw an overall or individualized training and development plan that addresses needs and expectations
• Deploy a wide variety of training methods
• Conduct effective induction and orientation sessions
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
• Manage training budget
• Provide opportunities for ongoing development
• Resolve any specific problems and tailor training programs as necessary
• Maintain a keen understanding of training trends, developments and best practices

KEY MEASURABLES 

• Achieve the training turnaround standards and accuracy level as stipulated in the Service Level Agreement.
• Meeting of own performance objectives and contribute in achieving the department’s objectives.
• Coaching selected team members to achieve the desired level of productivity and competency.
• Contributing ideas for improvement on knowledge, skills, etc. to team management.