Job Detail

Business Analyst


Job Description

Business Excellence – Business Analyst Job Description

As part of the Business Excellence’s Centre of Excellence in Business Analysts, the candidate is responsible for executing projects with new capabilities and creating a differentiated customer experience.  He/she is established to create shared Business Analyst services to support cross-functional initiative such as cost optimisation, focusing on the analysis and design of automated workflow, business processes re-engineering within Operational division.  

This position supports business users in Product Launches, Operations Division Initiatives, Core Functions Improvements, Regulatory Business & IT initiatives that are aligned to the company’s objectives.  It also entails providing business support on system-related work activities to all stakeholders.

The person plays a role in the end-to-end process of user requirements solicitation & documentation, writing test plan & conduct user acceptance testing, creating a detailed business analysis, outlining problems, opportunities, and solutions for a business.  He/she acts as a liaison and link between stakeholders and information technology system to ensure business requirements are translated and transformed to meet and satisfied customers’ needs.

Key responsibilities include:

  • Prepare test scenarios and test plans, conduct User Acceptance Testing, update test results with proper documentation.
  • Review Product specification, Functional specification, and work-related materials, analyse systems gaps and business processes
  • Work with users to prepare & document business requirements, conduct walkthrough, review, and sign off on the user requirements
  • Prepares user guides and conducts training to operational users on any new deployment
  • Ensuring risk and compliance standards are followed for every changes

Job Requirement


  • Degree in Information Technology or Business Information Systems
  • Working experience in business analysis and User Acceptance Testing will be an advantage
  • Candidates with working experience in Insurance operations and processing has the advantage.


Other Competencies & Traits:

  • Business Analysis skill in delivery business requirement process
  • Proactive, resourceful, innovative/creative/critical thinkers and able to engage stakeholders from different business domains
  • Strong business acumen and communication skills
  • Good analytical thinking, decision making and problem-solving skills
  • Self-managing, strong analytical and problem-solving skills, detail-oriented and capable of delivering a high quality of work.
  • Excellent oral and written communication including listening skill and dispute resolution skills at the assignment level.  Have good Interpersonal and consultative skills.

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