Job Description

Who are we?

At EZ-Link, we are more than just the people behind a card.

We are the enablers of connecting people, creating smoother journeys for the young and old.

For nineteen years, we’ve been a trusted part of Singapore’s fabric and we continue to punch above our weight. Having issued 40 million cards, charms and wearables, our products are widely used for shopping, dining, private transport, government services and community services at more than 30,000 acceptance points across the island. We are also not just in the business of micro-payments, but also creating smart motoring solutions for road tolls and carpark payments.

The department

As a Business Analyst in the Project Management Office department, you will work closely with agile team members such as product owners and software developers and Scrum masters. Reporting to the Head of PMO, and working alongside a team of Business Analysts, you will be responsible for performing responsibilities that are critical to the delivery of EZ-Link’s products, and in doing so, be at the forefront of transformation in EZ-Link.

Roles & Responsibilities

You will:

• Foster Agile principles and methods for requirement gathering
• Understand the voice of stakeholders to capture the concerns/pain points and be actively involved in solutioning, design processes and opportunities
• Have active participation in delivery squad/team from Inception workshops, Development sprint cycle and be involved Post Implementation Reviews.
• Work closely with business units, technology teams and other relevant stakeholders to ensure that they are engaged and actively managed.
• Gather requirements for IT related projects by conducting interviews, work flow analysis, process analysis, and observation sessions
• Facilitate and clarify stakeholder’s needs and translating them into requirements, under product owner’s Scope and Direction.
• Define requirements with a level of detail for User Stories, and specifying acceptance criteria that will be used by developers, QA and product owners to ensure that product owner intent is effectively captured

Why EZ-Link?

We work hand in hand with the nation to build a truly smart and digital home and have embarked on a digital transformation to reinvent ourselves, bringing about enhanced user experience and strengthening our capabilities for future business growth. At the forefront, our app continues to lead our new initiatives and collaborations that excite our users.

If the above energizes and motivates you, come join us and embark on this exciting journey. Come and help us make a positive impact and have a say in the daily journeys of Singaporeans.